MANAGEMENT SERVICES

Guest Communications

From the first enquiry to post-stay follow-up, we manage guest communications with prompt, professional and friendly support—helping create a smooth experience throughout every stay.

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How It Works

60+

Booking Channels

4.79/5

Average Review Score

97%

Peak Occupancy Rate

£ 2.4m

Booking Revenue

WHY IT MATTERS

Great Guest Experiences Begin with Great Communication

Guests often have questions before, during and after their stay. Clear, timely communication helps reduce uncertainty, build confidence and create a smoother overall experience.By managing enquiries, arrival information and ongoing support, Nestle & Nest helps guests feel informed throughout their journey while reducing the day-to-day communication required from property owners.

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KEY BENEFITS

Professional Communication at Every Stage

Prompt Responses

Help guests receive clear and timely information throughout the booking journey.

Better Guest Experience

Create a welcoming and supportive experience from the first enquiry through to departure.

Less Owner Involvement

Reduce the time you spend answering enquiries, sending arrival details and managing everyday guest questions

HOW IT WORKS

Supporting Guests from Start to Finish

Booking Enquiry

We respond to guest questions and provide clear property information before a booking is confirmed.

Pre-arrival Support

Guests receive the important information they need to prepare for arrival and check-in.

During the Stay

Questions and reasonable support requests are managed throughout the guest’s stay..

Departure and Follow-up

Communication continues through check-out, helping complete the guest journey professionally.

PRE-ARRIVAL

Helping Guests Feel Ready Before They Arrive

Good communication begins before check-in. Clear booking confirmations, arrival details and property guidance help reduce uncertainty and create a smoother start to every stay.

Booking Confirmations
Arrival Information
Property Guidance

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ONGOING SUPPORT

Responsive Communication Throughout the Stay

Questions do not stop after check-in. Whether guests need property information, practical guidance or help understanding their stay, responsive communication helps maintain a positive experience from arrival through departure.

Guest Enquiries
Property Information
Ongoing Support‍

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GUEST EXPERIENCE

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Professional communication helps guests feel welcomed, informed and supported throughout their visit. When combined with smooth arrivals, a well-prepared property and attentive service, it contributes to a more positive and memorable stay.

Consistent Communication
Friendly Support
Positive Guest Journey‍‍

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WHY NESTLE & NEST

Communication That Reflects Your Property

We combine high-spec hospitality with institutional-grade management to offer London's most reliable premium short-letting service.

Dedicated Account Manager

A single point of contact based in London, managing your home as if it were their own.

London Specialists

Deep local knowledge of London's premium short-let boroughs, rental yield dynamics, and neighborhoods.

Transparent Reporting

24/7 access to your owner's dashboard with live occupancy, financial forecasts, and guest feedback.

No Hidden Fees

Our straightforward 16% fee is calculated strictly on booking revenue. No setup fees, no surprise costs.

COMPLETE MANAGEMENT

Guest Communications Within a Complete Management Solution

Guest communication works alongside vetting, check-ins, linen preparation, housekeeping and property care to support a seamless experience for guests and owners.

Multi-Platform Listings

Professional Photography

Listing Creation

AI Price Optimisation

Guest Vetting

Guest Communication

Linen & Toiletries

Cleaning & Maintenance

Insurance & Compliance

Owner's Dashboard

PARTNER BRAND

INTERIOR DESIGN

Beautiful Spaces Create Better Guest Experiences

Our interior design services are delivered in partnership with Yo's Home, our sister company, helping short-let homeowners create distinctive, guest-ready spaces designed to stand out.

01 | Increase Appeal

Attract guests with thoughtfully-designed, editorial-worthy interiors.

02 | Support Revenue

Create spaces designed to strengthen your property's short-let potential.

03 | Enhance Property Value

Invest in considered interiors with long-term value.

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PRICING

Guest Communications Included in Our Management Service

Professional guest communication forms part of our complete management approach, helping guests remain informed while reducing the everyday workload for property owners.

Management Fee

Transparent Fee

16% + VAT

Calculated only on booking revenue.

No upfront fees

Multi-platform optimization included

Professional staging consultation

Complete listing management & pricing

24/7 premium guest coordination

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No obligation. No upfront fees

EXPLORE SERVICES

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Every aspect of our property management is tailored to deliver maximum hands-off performance.

Ai Price Optimisation

Adjust nightly rates around demand, seasonality and booking trends to support occupancy and maximise revenue potential.

Listing Creation

Create professionally written and presented listings that highlight your property's best features and attract the right guests.

Professional Photography

Showcase your property with professional imagery designed to capture attention and create a strong first impression.

Multi-platform listings

Reach more potential guests by showcasing your property across carefully selected leading booking platforms.

Guest Vetting & Check-ins

Welcome suitable guests with careful vetting and a smooth, professionally managed check-in experience.

Guest Communications

Keep guests informed and supported with responsive communication from booking confirmation through to check-out.

Linen & Toiletries

Provide every guest with fresh linen and carefully prepared essentials for a comfortable and welcoming stay.

Cleaning & Maintenance

Keep your property clean, well-presented and properly maintained between stays with reliable ongoing property care.

Insurance & Compliance

Help protect your property with appropriate insurance guidance and support around short-term rental compliance requirements.

Owner's Dashboard

Stay informed with clear insights into bookings, occupancy, revenue and your property's overall performance.

OWNER SUCCESS

“Before working with Nestle & Nest, we spent a great deal of time answering questions and coordinating arrival information. Their team now manages the guest journey professionally, and both we and our guests feel better supported.”

James Ashbourne

Four-Bedroom Apartment, Dawes Rd

FASTER

Guest response times

4.9/5

Communication rating

LESS

Owner involvement

FREQUENTLY ASKED QUESTIONS

Guest Communications FAQs

What does your Guest Communications service include?

We manage communication throughout the booking journey, including initial enquiries, pre-arrival information, support during the stay and check-out communication.

How quickly do you respond to guests?

We aim to provide timely and professional responses so guests remain informed and supported. Exact response-time commitments should reflect Nestle & Nest’s confirmed operating policy.

Do you answer questions before guests arrive?

Yes. We respond to pre-stay enquiries and provide important arrival and property information before check-in.

Do you provide support during the guest’s stay?

Yes. We continue to manage guest communication during the stay, helping answer questions and provide relevant guidance where required.

Do owners still need to communicate with guests?

The service is designed to reduce the day-to-day communication required from owners, allowing Nestle & Nest to manage the guest journey as part of the wider management service.